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Free Assessment
CUSTOMER SATISFACTION SURVEY
Company
Position
Date
First name
Last name
1. How long has Top Archive been providing service(s) to your organization?
1-2 Years
2-3 Years
3-5 Years
More than 5 Years
2. What specific service(s) does Top Archive provide to your organization?
Physical Archiving
Digital Archiving
Logistics
Secure destruction
Other
3. How would you rate our service(s) provided to you above?
Excellent
Fair
Poor
4. Is there a recent example where we have NOT met your expectations?
Yes
No
5. If yes, please state in brief the incident that happened.
6. If you could change one thing about our service(s), what would it be?
7. How would you rate the value for money of our service(s) to your organization?
Great
Fair
Poor
8. How easy is it to retrieve your documents?
Very Easy
Fairly Easy
Not Easy at all
9. How responsive are we to your questions or concerns about our service(s)?
Very Responsive
Fairly Responsive
Unresponsive
10. How likely are you to recommend Top Archive to another organization?
Likely
Unsure
Unlikely
11. How likely are you to renew your contract with Top Archive?
Likely
Unsure
Unlikely
Submit
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