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Free Assessment
CUSTOMER SATISFACTION SURVEY
Company
Position
Date
First name
Last name
How long has Top Archive been providing service(s) to your organization?
1-2 Years
2-3 Years
3-5 Years
More than 5 Years
What specific service(s) does Top Archive provide to your organization?
Physical Archiving
Digital Archiving
Logistics
Secure destruction
Other
How would you rate our service(s) provided to you above?
Excellent
Neutral/Fair
Unacceptable
Is there a recent example where we have NOT met your expectations?
Yes
No
If yes, please state in brief the incident that happened.
If you could change one thing about our service(s), what would it be?
How would you rate the value for money of our service(s) to your organization?
Great Value
Neutral/Fair
Poor Value
How easy is it to retrieve your documents?
Very Easy
Fairly Easy
Not Easy at all
How responsive are we to your questions or concerns about our service(s)?
Very Responsive
Fairly Responsive
Unresponsive
How How likely are you to recommend Top Archive to another organization? are we to your questions or concerns about our service(s)?
Very Likely
Likely
Unlikely
How likely are you to renew your contract with Top Archive?
Very Likely
Likely
Unlikely
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